Coffee & Computers | FAQs
free, community-based group that aims to help computer beginners gain basic IT skills in a social setting
tablets, iPad, mobiles, computers, help, assistance, advice, Haringey, Harringay, Haringay, Wood Green, Highgate, Tottenham, Turnpike Lane, digital inclusion, digital champions, coffee, coffee computers, basic skills, education, volunteers, volunteer, learn digital skills
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Frequently Asked Questions

Q: What sort of things could I learn about at a typical session?

A: Some of the subjects frequently covered include:

  • Internet access, WiFi, mobile data, etc.
  • Basic smartphone use
  • Basic computer use
  • Smartphone apps
  • Sending and receiving emails
  • Websites & searching
  • Online forms
  • Video meeting apps
  • Online security & scams
  • Health systems
  • Social Media
Q: What is the format of the sessions?

A: We host 2 types of session:

  • 1-to-1 Support: Learners are paired with a volunteer to get help and advice on any digital related questions or issues they have.
  • Skills Workshops: Tutor-led classroom style group sessions, each one focussing on a specific digital activity or topic.
Q: Do I have to sign-up to a course or attend every week?

A: No – All sessions are treated as “one-offs”, so you can just come to the sessions that interest you or when you need help with something.

Q: What previous knowledge or experience do I need?

A: No previous experience or knowledge is generally required, although some of the skills workshops may be more suited to learners who are already comfortable with the basics, so please do get in touch before attending if you’re not sure.

Q: Do I have to book in advance or can I just turn up?

A: Our sessions are very popular, so to avoid disappointment, we strongly encourage everyone to book for each session they would like to attend, and if at all possible, to use the Online Booking Form.

Q: How long do sessions last?

A: Sessions run for 90 minutes.

Q: What should I bring with me?

A: The following will help you get the most from the sessions:

  • The main device(s) you want to learn about or would like help with.
  • Please try to charge the battery of any device(s) before you come.
  • Passwords for any accounts (email, Google/iCloud, etc) you might need to access.
  • Notepad & pen to make notes from the session.
Q: Do I have to pay?

A: Sessions are free of charge, but we do ask for donations towards refreshments and other costs.

Q: Can I get help with any digital related issues?

A: If we have enough volunteers we will usually try to help with most (digital) related questions or issues.  Our focus however, is on teaching the basic skills for day-to-day use of digital devices and online services, so we can’t always offer support to every attendee or for more complex queries, and we won’t generally be able to help with any hardware/equipment issues or repairs.

Q: Can I help as a volunteer?

A: Absolutely. C&C is always adding to its pool of volunteer helpers. Please fill out the our Volunteer Registration Form and we will follow-up with you as soon as possible!

Q: How does C&C support itself?

A: Coffee & Computers sessions are supported by a team of volunteers who generously give their time and expertise for free. All activities are managed  and administered by our parent company, Tech Together CIC, a non-profit, community interest company, that was registered in 2022 to enable us to apply for funding grants and continue to deliver and expand this hugely valuable service for the local community.